The duplicate contents option does not show any duplicates found, however, I can see in the photo library that there are definitely duplicates. 

My new Monument 2 worked for a brief time, but now it has stopped letting me access. I have tried with both my iPhone and my iPad, nothing. It says "Disconnected" in the iPhone app, and nothing works when I follow your i (...)

I leave the thread below for how I worked out the problem.  The only relation to duplicate files seems to be that it presents with this error.  Specifically, starting with a freshly updated Ventura Mac and a f (...)

I initially used a 2TB WD external drive as the primary for my Monument 2.  After about two months, it went "inactive," and I've been unable to get it back to an "active" state.  So, I purchased a 2TB WD Blue S (...)

iOS app version 3.2.2, iOS 16.6, cannot scroll the screen listing the SD cards to reach bottom of list.

I configured backup on SFTP, and for a while it worked. Now the status of Backup on SFTP in drives folder is marked as Inactive. And I can't find a way to edit or delete the Entry.

I did a few specific tests with metadata, and the problem is with setting file Attributes (Archive, ReadOnly,Hidden, etc.). All backup solutions I have (Robocopy for Windows, PhotoSync for iOS, rsync for Linux) by defaul (...)

Bitdefender Armor scans are showing that the Monument is vulnerable to CVE-2022-29361 due to security.snyk.io/package/pip/w...

Currently remote access can no longer be activated. Although the setup (phone, app, router) has not changed, suddenly the remote connection stopped working. Could you provide manual configuration setup for router as int (...)

Since a fee days i‘ve realized that on my iphone 13 (ios16.3.1) the imported pictures no longer contain location and it is also no longer manually editable.

When I open my Albums view in the desktop app, I get each folder shown multiple times. Making the view cluttered and difficult to navigate. F.x. I have a folder called Family. On the movile App, this shows just once, and (...)

Some videos stopped playing. I only see information that optimization is in progress, but this video has been uploaded for a very long time. On mac, this video is not displayed at all. At the same time, it is on the HDD, (...)