My new Monument 2 worked for a brief time, but now it has stopped letting me access. I have tried with both my iPhone and my iPad, nothing. It says "Disconnected" in the iPhone app, and nothing works when I follow your i (...)

The duplicate contents option does not show any duplicates found, however, I can see in the photo library that there are definitely duplicates. 

When I open my Albums view in the desktop app, I get each folder shown multiple times. Making the view cluttered and difficult to navigate. F.x. I have a folder called Family. On the movile App, this shows just once, and (...)

Some videos stopped playing. I only see information that optimization is in progress, but this video has been uploaded for a very long time. On mac, this video is not displayed at all. At the same time, it is on the HDD, (...)