If I try to free space ("Speicherplatz freigeben", my app is in german) it shows that 18k Elements could be removed from device but after confirming nothing happens...
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Monument Labs, 2 years ago
We will be contacting you shortly to gather additional information about this issue.
mateso, 2 years ago
Diagnostic Information is sent
mateso, 2 years ago
I am using the Android App. The app freezes after clicking "Delete" (while keep showing the Message on how many photos will be deleted) - could be a problem of size (315gb). but since there is no progress bar i don't know if the app actually does something in the background or if it keeps working...
Monument Labs, 2 years ago
If this is an iPhone, can you please check the Deleted Photos under Photos? If this is not relevant and you're still experiencing this issue, can you please share your diagnostics by selecting Settings>Share Diagnostics Information using the Monument app? So we can check this further.
